Frequently Asked Questions (FAQ)

Orders

Can I cancel or change my order?
Yes, orders can be cancelled or modified within 12 hours of purchase. After this time, orders may already be processed or shipped and cannot be changed. Please contact us as soon as possible at info@yenkasupply.com

I entered the wrong shipping address. What should I do?
Please contact us immediately at info@yenkasupply.com. If your order has not yet been processed, we will update the address. Once shipped, we are unable to make changes.

Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days.
Shipping times vary by location:

  • United States: 5–10 business days

  • Europe: 5–12 business days

  • Other regions: 7–15 business days

Do you offer free shipping?
Yes, we offer free standard shipping on all orders unless stated otherwise.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your package at any time.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. You may return your item within 30 days of delivery for a refund, provided it is unused and in its original condition.

How do I start a return?
To initiate a return, please contact us at info@yenkasupply.com with your order number and reason for return. We will provide further instructions.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

EU Customers

Do I have a right to cancel my order?
Yes. If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. Please contact us within this period to initiate the process.

Products

Are your products authentic and high quality?
We carefully source our products to ensure quality and reliability. Each item is inspected before shipment to meet our standards.

Do your products come with a warranty?
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are processed securely using encrypted payment systems. We do not store your payment details.

Contact

How can I contact you?
You can reach us at:

Email: info@yenkasupply.com
Contact page

We aim to respond within 24–48 hours.